Privacy Policy

1.Who we are and what this policy covers

Prestige Car Wash & Gas (“Prestige,” “we,” “us”) is a family-owned car wash and gas station operator headquartered at 500 Turnpike St., Canton, MA 02021. This policy explains what information we collect, how we use it and the choices you have.

It applies to information we collect through:

• this website and our customer portal (“Manage my membership”);
• the VIP Wash Club, online gift cards and other purchases;
• our text message and email programs, sign-up forms and donation requests; and
• our car wash and gas station locations.

When you use another company’s site or app directly — for example Google, Facebook, Instagram or TikTok — that company’s own privacy policy applies.

2.Information we collect

Information you give us

Your name, email address, phone number, ZIP code and billing details when you join the VIP Wash Club, buy a gift card, claim an offer, fill out a form or contact us. If you request a donation, we collect the organization and event details you submit.

Vehicle and membership information

Your license plate number and vehicle details, the barcode and RFID smart tag assigned to your vehicle, and your plan, billing date and membership history. There is a one-time $2.88 charge for your VIP RFID Tag, equipped with a smart chip. This advanced tag is placed on your windshield and allows for instant, hands-free access to your daily car wash.

Visit and purchase information

The location, date and time of your visits and the washes, products or fuel you buy. Payment cards are processed by our payment processors; we may receive limited card details, such as the card type, last four digits and expiration date.

Cameras at our locations

Our sites may use cameras, including cameras that read license plates, to recognize member vehicles, operate the wash and keep customers, team members and property safe.

Website and device information

Your IP address, browser and device type, the pages you view and similar information collected automatically through cookies and similar technologies — including by embedded services such as maps and forms.

Messages and preferences

The messages you send us and your text and email preferences, including records of the consent you gave.

3.How we use your information

• To provide washes, memberships, gift cards and other purchases.
• To recognize your vehicle and membership at the wash using your RFID tag, barcode or license plate.
• To bill your membership each month, process payments and prevent fraud — including unreported membership transfers.
• To check eligibility for offers. For example: free trial offers are available only to new customers or customers who have not had an active Prestige Car Wash VIP membership within the previous 6 months. Customers who have had an active membership within the previous 6 months are not eligible and may be charged the regular monthly price of the selected plan.
• To run the customer portal and respond to your questions, requests and claims.
• To send account notifications and customer care messages, and — when you’ve agreed — promotions and offers.
• To improve our locations, services and website.
• To protect the safety and security of our customers, team members and sites, to comply with the law and to enforce our terms.

4.Text messages and email

We only send text messages you have agreed to receive. Our sign-up forms ask for consent in these words:

• Reply STOP to any text to opt out of that program, or HELP for help. Message and data rates may apply.
• Every marketing email includes an unsubscribe link.
• We do not share your mobile phone number or text message consent with third parties or affiliates for their own marketing purposes.

5.How we share information

We share personal information only as described in this policy:

• Service providers that help us operate — such as payment processing, online checkout and gift cards, the customer portal, text and email delivery, forms and website hosting. They may use the information only to provide services to us.
• Legal and safety reasons — to comply with the law or legal process, or to protect the rights, property and safety of Prestige, our customers, team members or others.
• Business changes — as part of a merger, acquisition or sale of all or part of our business.
• With your consent, or at your direction.

6.Cookies and embedded content

This website uses cookies and similar technologies, such as local storage, to work properly, remember your preferences (like your light or dark theme) and understand how the site is used.

Some pages include content from other companies — for example Google Maps, Google Forms and our online sign-up forms and checkout. Those services may set their own cookies and collect information under their own privacy policies. You can block or delete cookies in your browser settings, but some features may not work as a result.

7.How long we keep information

We keep information for as long as we need it for the purposes above — for example, while your membership is active and afterward for billing records, to resolve disputes, to check free trial eligibility and to meet our legal obligations. When we no longer need it, we delete it or make it anonymous.

8.How we protect information

We use reasonable administrative, technical and physical safeguards to protect your information. No system is completely secure, so please keep your portal login private and tell us right away at info@prestigewash.com if you think your account or membership tag has been misused.

9.Your choices

• Update your membership details in the customer portal (opens in a new tab) or by emailing info@prestigewash.com.
• Opt out of marketing texts by replying STOP, and out of marketing emails with the unsubscribe link.
• Ask to see, correct or delete the personal information we hold about you by emailing info@prestigewash.com. We may need to verify your identity, and we may keep some records where the law requires or allows it.
• Control cookies through your browser settings.

10.Children’s privacy

Our website and programs are not directed to children under 13, and we do not knowingly collect personal information from them. If you believe a child has given us personal information, please contact us and we will delete it.

11.Changes to this policy

We may update this policy from time to time. The “Last updated” date at the top shows when it last changed, and significant changes will be posted on this page.

12.Contact us

Questions about this policy or your information? Contact us:

Email

info@prestigewash.com

Phone

781-562-1622 · Monday – Friday, 9AM – 4PM

Mail

Prestige Car Wash & Gas, 500 Turnpike St., Canton, MA 02021

See also our Terms & Conditions and Accessibility Statement.